Greetings from Novac Technology!!!
- Responsible for the day-to-day function of Driving Sales with the team
- Provide support to call center supervisors and administer everyday business of call center
- Monitor call center operations and ensure high quality of services
- Generating innovative ideas that are cost-effective ensuring profitability to the company
- Assist supervisors and develop various metrics for productivity and prepare necessary reports.
- Drive sales though team leads
- Work with team supervisors and identify call volume trends and maximize ways to improve quality and quantity
- Maintain knowledge on various best industry practices and develop associated strategies
- Analyse processes and recommended new technologies for incorporation in system
- Managing the end to end process of sales
- Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company
- Ensuring that the employees adhere to the companies rules and are in sync with the companies mission and values
- Weekly review with clients for the Target & Service level
- Briefing the team on process updates which given by the clients
- Interacting with HR team for forecast attrition & Billing
- Pay special attention to team leaders, Agents queries
- Adhering Client requirement & Management qualities.
- Candidates from BFSI industry are preferable.
Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Full Time, Permanent