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Urgent Opening For Sales Manager !!!! BFSI Domain !!!!

5 - 10 Years

Chennai

Not Disclosed by Recruiter

Posted: 20 days ago

Job Description

Job description:

Greetings from Novac Technology!!!

  • Responsible for the day-to-day function of Driving Sales with the team
  • Provide support to call center supervisors and administer everyday business of call center
  • Monitor call center operations and ensure high quality of services
  • Generating innovative ideas that are cost-effective ensuring profitability to the company
  • Assist supervisors and develop various metrics for productivity and prepare necessary reports.
  • Drive sales though team leads
  • Work with team supervisors and identify call volume trends and maximize ways to improve quality and quantity
  • Maintain knowledge on various best industry practices and develop associated strategies
  • Analyse processes and recommended new technologies for incorporation in system
  • Managing the end to end process of sales
  • Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company
  • Ensuring that the employees adhere to the companies rules and are in sync with the companies mission and values
  • Weekly review with clients for the Target & Service level
  • Briefing the team on process updates which given by the clients
  • Interacting with HR team for forecast attrition & Billing
  • Pay special attention to team leaders, Agents queries
  • Adhering Client requirement & Management qualities.
  • Candidates from BFSI industry are preferable.


Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Assistant Manager/Manager -(NonTechnical)
Employment Type: Full Time, Permanent

Company Profile

NOVAC TECHNOLOGY SOLUTIONS PRIVATE LIMITED
Shriram Value is a leading IT and BPO services company, with strong technology and domain expertise in Insurance , Financial Services , HR services and Business Process Management with a proven track record of delivering high quality solutions.
View Contact Details+
Contact Details

Recruiter Name:Ram

Contact Company:NOVAC TECHNOLOGY SOLUTIONS PRIVATE LIMITED

Telephone:9894612273

Email :ramadoss.k@novactech.in