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Sales Manager (bfsi Domain)- Call Center

1 - 6 Years

Chennai

Not Disclosed by Recruiter

Posted: 55 days ago

Job Description

Greetings from Shriram Value Services!!!

  • Responsible for the day-to-day function of Driving Sales with the team
  • Provide support to call center supervisors and administer everyday business of call center
  • Monitor call center operations and ensure high quality of services
  • Generating innovative ideas that are cost-effective ensuring profitability to the company
  • Assist supervisors and develop various metrics for productivity and prepare necessary reports.
  • Drive sales though team leads
  • Work with team supervisors and identify call volume trends and maximize ways to improve quality and quantity
  • Maintain knowledge on various best industry practices and develop associated strategies
  • Analyse processes and recommended new technologies for incorporation in system
  • Managing the end to end process of sales
  • Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company
  • Ensuring that the employees adhere to the companies rules and are in sync with the companies mission and values
  • Weekly review with clients for the Target & Service level
  • Briefing the team on process updates which given by the clients
  • Interacting with HR team for forecast attrition & Billing
  • Pay special attention to team leaders, Agents queries
  • Adhering Client requirement & Management qualities.
Contact Person : Deepthi - HR
6374099440
**Interested candidates can forward your CV deepthi.r@novactech.in**




Salary: Not Disclosed by Recruiter
Industry: BPO / Call Centre / ITES
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Operations
Role: Operations Manager
Employment Type: Full Time, Permanent

Desired Candidate Profile




Doctorate - Doctorate Not Required

Company Profile

Shriram Value Services
Shriram Value services (SVS), The IT & ITES arm of Shriram Group is hiring for its captive contact center to support their NBFC and Insurance verticals.
SVS's Vision is to assist all group companies in managing Business Process outsourcing to help adhere to high quality delivery standards.
Our values are deeply rooted within the company and reflect our internally disciplined character. Our Operational efficiency, integrity and a strong focus on catering to the needs of the customers by offering high quality and cost-effective services are the values driving SVS
SVS is expanding and have new career opportunities. We offer challenging, fair, and rewarding employment for our employees and set high expectations for performance. We seek to create an environment where people can make the business grow as per our client needs.
We have been voted as India's Top 50 best place to work for by Great Places to Work For Institute and Economic Times for five consecutive years from 2015 -2019.
View Contact Details+
Contact Details

Recruiter Name:Deepthi

Contact Company:Shriram Value Services

Telephone:6374099440